Issuing Refund, Applying and Closing Credit Note

In this article, we will explain you more about how you can close a credit note using three methods.

For more information on how to create a credit note click here

There are three ways by which you can close a credit note:

• Apply to Invoice
• Create Credit Note and Apply Credits from Invoice
• Refund

iOS

Android

Apply to Invoice

Credits that belong to a customer can be applied to an invoice that you’ve raised for the same customer. When applied, it will reduce the invoice amount accordingly.

Apply credits from Credit Note

To apply credits to an invoice:

• From side menu bar tap on Folders -> Credit Note.
• Tap on a Credit Note.
• Tap on Edit to Edit/Open the Credit Note.
• Tap on Applied Credits.
• A list of invoices that you’ve created for that customer is displayed.
• Specify the amount to be applied for the invoices and hit the Save button.
• The invoice amount and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.
• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Apply credits from Invoice

You can apply credits by opening the corresponding invoice and tapping on Available Credits yellow button or by tapping on Applied Credits button below Payments button.

• A list of Credit Notes that you’ve created for that customer is displayed.
• Specify the amount (Credits) to be applied to Invoice and hit the Save button.
• The Invoice balance due and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.

• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Create Credit Note and Apply Credits from Invoice

You can also create a credit note directly from an invoice in the name of the customer you want to issue those credits for.

• Go to the invoice of the customer for whom you want to issue credits.
• Tap on option located at top right corner.
• Tap on Create Credit Note and Apply Credits
• Tap on Yes
• This will create a new credit note. This credit note will directly get applied on the invoice from which you have created this credit note.
• This will reduce the due amount of invoice and will change its payment status to fully paid.
• You can also perform this from All folders or invoice available in side bar.
• Just tap on the invoice of the customer for whom you want to issue credits.
• Tap on Create Credit Note and Apply Credits.

Refund

• If you’ve refunded the amount you owed your customer by cash, you can record this against the corresponding credit note created. To do this:
• From side menu bar tap on Folders -> Credit Note.
• Tap on Edit to Edit/Open the respective credit note.
• Tap on Refund button.
• Choose the date, enter the amount to be refunded, choose a type (Mode of Payment), comments and hit the Save button.
• You can also do refund using Mark as Closed option. For more information on Mark as Closed click here.

Web and Mac

Apply to Invoice

Credits that belong to a customer can be applied to an invoice that you’ve raised for the same customer. When applied, it will reduce the invoice amount accordingly.

Apply credits from Credit Note

To apply credits to an invoice:

• From side menu bar click on  Folders ->  Credit Note
• Click on  button of the Credit Note.
• Click on Edit to Edit/Open the Credit Note.
• Click on Applied Credits.
• A list of invoices that you’ve created for that customer is displayed.
• Specify the amount to be applied for the invoices and hit the Save button.
• The invoice amount and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.
• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Apply credits from Invoice

You can apply credits by opening the corresponding invoice and clicking on Available Credits yellow button or by clicking on Applied Credits button below Payments button.

• A list of Credit Notes that you’ve created for that customer is displayed.
• Specify the amount (Credits) to be applied to Invoice and hit the Save button.
• The Invoice balance due and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.

• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Create Credit Note and Apply Credits from Invoice

You can also create a credit note directly from an invoice in the name of the customer you want to issue those credits for.

• Go to the invoice of the customer for whom you want to issue credits.
• Click on button at the top.
• Click on Yes
• This will create a new credit note. This credit note will directly get applied on the invoice from which you have created this credit note.
• This will reduce the due amount of invoice and will change its payment status to fully paid.
• You can also perform this from All folders or invoice available in side bar.
• Just click on the of invoice of the customer for whom you want to issue credits.

• Click on Create Credit Note and Apply Credits.

Refund

• If you’ve refunded the amount you owed your customer by cash, you can record this against the corresponding credit note created. To do this:
• From side menu bar click on Folders -> Credit Note
• Click on Edit to Edit/Open the respective credit note.
• Click on Refund button.
• Choose the date, enter the amount to be refunded, choose a type (Mode of Payment), comments and hit the Save button.
• You can also do refund using Mark as Closed option. For more information on Mark as Closed click here.