Issuing Refund, Applying and Closing Credit Note

In this article, we will explain you more about how you can close a credit note using three methods.

For more information on how to create a credit note click here

There are three ways by which you can close a credit note:

• Apply to Invoice
• Create Credit Note and Apply Credits from Invoice
• Refund

iOS #

Android #

Apply to Invoice #

Credits that belong to a customer can be applied to an invoice that you’ve raised for the same customer. When applied, it will reduce the invoice amount accordingly.

Apply credits from Credit Note #

To apply credits to an invoice:

• From side menu bar tap on Folders -> 📂 Credit Note.
• Tap on a Credit Note.
• Tap on ✏️ Edit to Edit/Open the Credit Note.
• Tap on Applied Credits.
• A list of invoices that you’ve created for that customer is displayed.
• Specify the amount to be applied for the invoices and hit the Save button.
• The invoice amount and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.
• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Apply credits from Invoice #

You can apply credits by opening the corresponding invoice and tapping on Available Credits yellow button or by tapping on Applied Credits button below Payments button.

• A list of Credit Notes that you’ve created for that customer is displayed.
• Specify the amount (Credits) to be applied to Invoice and hit the Save button.
• The Invoice balance due and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.

• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Create Credit Note and Apply Credits from Invoice #

You can also create a credit note directly from an invoice in the name of the customer you want to issue those credits for.

• Go to the invoice of the customer for whom you want to issue credits.
• Tap on [icon name=”ellipsis-v” class=”” unprefixed_class=””] option located at top right corner.
• Tap on Create Credit Note and Apply Credits
• Tap on Yes
• This will create a new credit note. This credit note will directly get applied on the invoice from which you have created this credit note.
• This will reduce the due amount of invoice and will change its payment status to fully paid.
• You can also perform this from All folders or invoice available in side bar.
• Just tap on the invoice of the customer for whom you want to issue credits.
• Tap on Create Credit Note and Apply Credits.

Refund #

• If you’ve refunded the amount you owed your customer by cash, you can record this against the corresponding credit note created. To do this:
• From side menu bar tap on Folders -> 📂 Credit Note.
• Tap on ✏️ Edit to Edit/Open the respective credit note.
• Tap on Refund button.
• Choose the date, enter the amount to be refunded, choose a type (Mode of Payment), comments and hit the Save button.
• You can also do refund using Mark as Closed option. For more information on Mark as Closed click here.

Web and Mac #

Apply to Invoice #

Credits that belong to a customer can be applied to an invoice that you’ve raised for the same customer. When applied, it will reduce the invoice amount accordingly.

Apply credits from Credit Note #

To apply credits to an invoice:

• From side menu bar click on 📁 Folders -> 📂 Credit Note
• Click on ☰ button of the Credit Note.
• Click on ✏️ Edit to Edit/Open the Credit Note.
• Click on Applied Credits.
• A list of invoices that you’ve created for that customer is displayed.
• Specify the amount to be applied for the invoices and hit the Save button.
• The invoice amount and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.
• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Apply credits from Invoice #

You can apply credits by opening the corresponding invoice and clicking on Available Credits yellow button or by clicking on Applied Credits button below Payments button.

• A list of Credit Notes that you’ve created for that customer is displayed.
• Specify the amount (Credits) to be applied to Invoice and hit the Save button.
• The Invoice balance due and the available credit will be reduced accordingly.
• If all the credits are used up, the status of the note will be changed to Closed.

• If some (partially) credits are used up, the status of the note will be changed to P. Used (Partially Used).

Create Credit Note and Apply Credits from Invoice #

You can also create a credit note directly from an invoice in the name of the customer you want to issue those credits for.

• Go to the invoice of the customer for whom you want to issue credits.
• Click on 📄 button at the top.
• Click on Yes
• This will create a new credit note. This credit note will directly get applied on the invoice from which you have created this credit note.
• This will reduce the due amount of invoice and will change its payment status to fully paid.
• You can also perform this from All folders or invoice available in side bar.
• Just click on the ☰ of invoice of the customer for whom you want to issue credits.

• Click on Create Credit Note and Apply Credits.

Refund #

• If you’ve refunded the amount you owed your customer by cash, you can record this against the corresponding credit note created. To do this:
• From side menu bar click on 📁 Folders -> 📂 Credit Note
• Click on ✏️ Edit to Edit/Open the respective credit note.
• Click on Refund button.
• Choose the date, enter the amount to be refunded, choose a type (Mode of Payment), comments and hit the Save button.
• You can also do refund using Mark as Closed option. For more information on Mark as Closed click here.